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+49 (0)371 47 85 555

For questions, you can reach us from Monday till Thursday from 10 a.m. to 6 p.m. (CET) and Fridays from 10 a.m. till 2 p.m. (CET).

Delivery terms

Delivery is carried out by post. There is no minimum order value, except for downloads (minimum order value 5,00 €). Delivery costs are charged per package (see chart for prices).

Domestic orders amounting to over € 180 are shipped for free, not including tickets. The value of an order is determined by taking the value of the goods ordered and available minus any credit or vouchers.

Please check that the package is not damaged upon receipt. If you accept an opened or damaged packet, you implicitly approve the delivery, rendering all possible claims for replacement invalid!

Delivery to all countries (see chart for prices).

 

Deutschland

Europa 1 **

Europa 2 ***

Europa 3 ****

World *****

Payment in advance

5,95 €

5,95 €

5,95 €

5,95 €

50,00 €

Credit card

5,95 €

5,95 €

5,95 €

5,95 €

50,00 €

Direct debit

5,95 €

PayPal

5,95 €

5,95 €

5,95 €

5,95 €

50,00 €

Cash on delivery *

9,95 €

*

DHL kann zusätzlich noch 2,00 € Zahlkartengebühr erheben.

**

Belgium, Denmark, Luxemburg, Netherlands, Österreich

***

Bulgaria, Cyprus, Czech Republic, England, Estonia, Finland, France, Hungary, Ireland, Italy, Lattvia, Lithuania, Malta, Monaco, North Ireland, Poland, Portugal, Romania, San Marino, Schweiz, Slovakian Republic, Slovenia, Spain (without Balearic Islands and Canary Islands!), Sweden

****

Albania, Andorra, Bosnia-Herzegovina, Croatia, Greece, Iceland, Kosovo, Liechtenstein, Mazedonia, Moldova, Norway, Russia, Spain (Balearic Islands), Spain (Canary Islands), Turkey, Ukraina, Vatican City, White Russia (Belarus)

*****

Afghanistan, Argentina, Australia, Brasil, Canada, China, Hong Kong, Israel, Jamaica, Japan, Korea, Malaysia, Mexico, New Zealand, Phillipines, Singapore, South Africa, Taiwan, Thailand, United Arab Emirates, USA, Vietnam

If your country is not listed, please ask for forwarding charges.

Information for delivery to Switzerland and other non-EU member states (third countries):
the invoice will be in euro without German VAT (19%) plus postage and shipping costs.

Payment options:
Advance payment, Direct debit, Cash on delivery, PayPal, Credit card (Visa, Mastercard, American Express)

Information for returns!

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